Products & Features

Improve the way you work. Deliver new experiences and boost productivity with powerful solutions across your organization.

IT Service Management

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Incident Management

Restore services faster and reduce downtime with smart routing and advanced workflow automation.

Problem Management

Determine and investigate the root cause of the problems and prevent future issues in advance.

Change Management

Control changes in your environment, predict their impact and plan them accordingly for minimal service downtime.

Service Catalog

Optimize service delivery, reduce costs, and improve user experience by showcasing the available IT services.

Request Management

Save time, reduce efforts, and enforce consistency by automating and optimizing the process of requesting and provisioning of IT assets and services.

Service Level Management

Secure timely service delivery and increase customer satisfaction. Design, build, monitor SLAs throughout their lifecycle.

CMDB

Build a complete repository of your IT assets and services. Gain the decision-making power to improve the quality and performance of your IT infrastructure.

Project Management

Plan projects, manage tasks, track progress, and relate projects with incidents, requests, changes, and assets to support and deliver better IT services.

Knowledge Management

Put your team’s expertise into a centralized, searchable knowledgebase – a simple, easy to navigate resource for your entire organization.

Enterprise Service Management

Extend ITSM proven best practices to HR, finance, and other departments.

Self-Service Portal

Provide employees with 24×7 access to a centralized resource where they can quickly find the answers they are looking for and request the services they need.

Mobile App

Manage your incidents, requests, and work orders on the move from a single, native mobile app.

Reports and Dashboards

Personalized dashboards and reports give you a detailed insight into your IT processes and key data points.

Work Order Management

Easily manage your work orders from scheduling to assignment and completion.

Onboarding

Automate onboarding and get new employees up to speed faster.

IT Asset Management

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Asset Lifecycle Management

Gain unparalleled oversight of your IT assets and take control of their entire lifecycle from procurement to retirement.

Asset Discovery

Discover IT assets and populate your CMDB automatically. Get an accurate and up-to-date picture of your IT infrastructure.

Software Asset Management

Simplify license management and facilitate automatic licensing compliance validation with a number of predefined entitlement rules.

Contract Management

Easily organize contract approvals with Alloy’s smart workflow engine. Be aware of renewals and enforce timely cancellations with automatic email alerts about approaching renewal dates.

Purchase Order Management

Take control of purchasing workflow. Define preferred vendors, establish budgets, and keep the history of Purchase Orders and requests for complete transparency.

Vendor Management

Collect, organize, and streamline vendor data to reduce supplier risks and optimize costs.

Effortlessly track consumables across your organization. Prevent costly downtime with flexible low threshold rules, email notifications, and even automatically generated purchase orders to ensure timely restocking.

Equipment Checkout Management

Stay on top of the IT assets that lend to your users for temporary use. Provide them with a convenient way of reserving equipment via the Self Service Portal, track return dates, and remind users to return borrowed items on time.

Preventive and Planned Maintenance

Schedule preventative maintenance tasks and increased productivity through reduced equipment downtime and improved maintenance costs.

Mobile Physical Inventory

Perform a physical inventory anytime, anywhere with our mobile app. Perform inventory even in areas with no wireless data connection.

Product Catalog Management

Create and manage IT Product Catalog to control spending, enforce policies, and eliminate redundancies.

IT specialist working with Network Inventory Software

Network Discovery

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Network Discovery and Audit

Discover and audit PCs, servers, and other devices across all of your network segments.

Network Mapping

Access an auto-generated topological map of your network and utilize a detailed and logically structured view of your infrastructure. Predict the impact of hardware and software failures on your network infrastructure.

Software Inventory

Master your software from Adobe to Microsoft applications, to Windows hotfixes, driver updates, and more. Minimize security threats and risks while staying compliant. Track software licenses and their expiration and renewal dates.

Switch Port Mapping

Visualize network switches and hubs right down to the ports for a complete oversight of not only what switches you have, but also where devices are connected.

Chromebook Management

Integrate company’s Chromebook inventory with IT Asset Management and Service Desk workflows

Complex IT asset lifecycle and renewal process diagram.

Workflow and Automation

ITIL processes library

Reduce implementation time with a strong ITIL foundation of ITAM and ITSM best practices out-of-box.

Alloy Workflow Engine

Take control of your IT operations with digital workflows that align with your business goals and operational practices.

Ingenious Relationships

Gain complete IT operational awareness with intelligent data links that automatically create meaningful relationships between your assets, services they are involved in, incidents, and work orders.

Auto-Assignment

Automatically assign tickets based on the availability of your resources using round robin or load balancing methods.

Email to Ticket automation

Convert email requests and incidents to tickets automatically and leverage the auto-routing of tickets to the right people.

Email notifications

Alert IT professionals, employees, and customers at every step of the way with custom email and SMS notifications.

Lifecycle management

Create a complete lifecycle for any business objects like incidents, assets, PO with no limitations.

Data archiving

Save your data by removing interference from your IT support team via regularly scheduled automatic data archiving.

Calendars

Empower your technicians to manage their inquiries, tasks, rest time, and reminders from the central support calendar.

Single Sign-On

Simplify access with Single Sign-On (SSO) for internal users on a Windows domain network.

Snippets

Quickly reuse frequently used blocks of text, such as standard replies, troubleshooting recipes, signatures, etc. when updating tickets or managing assets.

Alloy Approval Engine

Alloy automated approvals streamline approval processes in your company and eliminate the hassles and inefficiencies of traditional approval procedures.