Company Scales to Meet the IT Service and Support Demands of SMB and Enterprise Organizations
Nutley, NJ (August 12, 2009) – Alloy Software, Inc., a leading provider of service and asset management software, today announced a corporate-wide strategy to provide two unique editions of its Alloy Navigator flagship product for both SMB (small and medium-sized business) and enterprise organizations.
In the past, Alloy Software has provided a “one-size-fits-all” help desk solution for all companies – meeting the demands for both large and small organizations. As Alloy Software’s customer base increased, a single-solution offering was not enough. In response, Alloy Software released two distinct versions of its widely used help desk software – Alloy Navigator Enterprise and Alloy Navigator Express. The solutions are targeted to enterprise organizations and SMB’s, respectively.
Addressing the enterprise market, Alloy Navigator® Enterprise is an integrated IT infrastructure management solution based on ITIL principles. It offers customers a perfect blend of IT service support, asset management and change management – all consolidated into a single platform focused on streamlining IT service processes and effectively managing the complete IT life cycle.
“We utilize the Alloy Navigator Enterprise product for all of our service support needs, as well as purchasing and inventory tracking,” said Eric Gardner, IT Manager at Clune Construction. “Alloy Navigator is extremely flexible and streamlines our businesses processes. It has made our customer support much faster and more efficient by allowing us to process service requests and accurately track/report on purchases and inventory all in a single application – which is imperative to our company.”
In addition to Clune Construction, a number of other companies are using Alloy Navigator Enterprise, including Conestoga Bank, Main Street Bank, Pan Pacific Hotels and Resorts, UOL Group Limited, Tennessee Pacific Group LLC and many others.
Addressing companies within the SMB market, the Alloy Navigator Express™ suite is a comprehensive and budget-friendly help desk and asset management solution. This product is ideal for small and medium-sized businesses looking for an easy way to improve their efficiency and streamline help desk operations. It offers everything needed to manage help desk tickets and hardware/software inventory in an intuitive and easy-to-configure environment.
“With Alloy Navigator Express, we have been able to streamline a number of IT services,” said Keith Frambro, Director of Information Technology at Developmental Disabilities Resource Center. “First and foremost, the product has enabled us to solve support issues quick and easily. In addition, we are now able to proactively respond to incident trends, share knowledge and improve communication with customers.”
“Company size was only one of the aspects we considered when developing these two editions,” explained Vladimir Vinogradsky, President and CEO at Alloy Software. “Large and small companies have different requirements when it comes to service support, so we thought it was imperative to offer two unique editions that addressed these different requirements. Some companies prefer the simplicity of plug-and-play, while others are looking for scalability and advanced features.”
Pricing and Availability
Available today, Alloy Navigator is priced per technician and computer node. The pricing for Alloy Navigator Enterprise with a three-agent license supporting 100 computers is $3,845, which includes a year of support and maintenance. Alloy Navigator Express with a three-agent license supporting 100 computers is $990.
About Alloy Software
Established in 2002, Alloy Software is a leading provider of service management, asset management and network inventory software solutions that help organizations of all sizes automate IT operations. Today, still under original management, Alloy Software has been named one of the fastest-growing private companies in America, and received numerous accolades such as the Software 500 and Product of The Year awards from industry publications. For more information contact Alloy Software at (973) 661-9700 or visit www.alloy-software.com.