IT Knowledge Base Software
Put your team’s expertise into a centralized, searchable internal knowledge base, a simple, easy to navigate resource for your entire team.
Put your team’s expertise into a centralized, searchable internal knowledge base, a simple, easy to navigate resource for your entire team.
Document knowledge about solutions and workarounds to common problems within your organization. Easily make knowledge accessible to anyone who needs it. Keep all important information in one place so your team can find answers quickly and keep the focus on what matters most.
Empower employees to make better and faster decisions with instant answers and proven solutions. Build a knowledge base faster without worrying too much about the details. (Learn more about knowledge management here)
Help employees find answers to their questions by themselves with Self-Service Portal. Provide significant savings of both time and money for everyone involved.
“We have been able to launch a new, intuitive, easy-to-use knowledgebase for our existing and new employee base. With the new knowledge base, we have been able to resolve customer’s inquiries quicker, allowing us to support our customers more efficiently.”
Engage employees in providing feedback for your content. Make employees and your technical teams feel heard and appreciated.
Your internal knowledge base is a powerful resource for your entire team. Collect expertise from senior employees and make it available to beginners. Effectively grow and cultivate the intellectual power of your organization.
Easily transfer your existing manuals, informative documents, guides, FAQs and articles to your knowledge base. Avoid the need to start from scratch.
Set your own rules for creating, approving, and publishing content. Define who can complete each step in the workflow to deliver the best quality possible.
With service-based content delivery, individuals and groups will automatically receive the content that matters to them most.