Выпущен Alloy Navigator 8.1 на русском языке

Санкт-Петербург, 31 января 2018 г. Компания Alloy Software, российский разработчик решений для служб поддержки и управления IT-активами, объявляет о выпуске новой версии своего флагманского продукта Alloy Navigator версия 8.1.

Новые функции в Alloy Navigator 8.1 включают в себя:

Полная поддержка русского языка

В новой версии русский язык поддерживается во всех разделах и компонентах Alloy Navigator – проведена полная локализация всех элементов интерфейса, веб- и мобильного порталов, а также адаптация бизнес-логики и бизнес-процессов для российских реалий.

Формат HTML для текстов

Теперь вы можете создавать профессиональное и привлекательное оформление текстов благодаря поддержке формата HTML. Использование форматирования с возможностью вставки изображений прямо в текст обеспечивает эффективную передачу информации и качественное документирование возникших проблем и рекомендаций по их устранению.

Сбор данных о компьютерах Chromebook

Новая версия продукта использует Google API для сбора информации о компьютерах Chromebook и интегрирования ее в рабочие процессы Alloy Navigator. Это позволяет получать данные инвентаризации, формировать отчеты и выполнять административные задачи для данных устройств. Таким образом, вы видите полный парк всех ваших Windows-, Mac-, Linux- и Chromebook-компьютеров, а также различных мобильных и сетевых устройств, что дает максимально широкие возможности по управлению ИТ-ресурсами.

Инвентаризация с мобильных устройств

Alloy Navigator 8 содержит мобильное приложение для сканирования штрих-кодов, работающее на смартфонах и планшетах Android. С его помощью сотрудники, проводящие инвентаризацию, могут легко идентифицировать активы по штрих-кодам и заносить данные инвентаризации в базу прямо с мобильных устройств.

Настройка рабочих процессов «на лету»

Настраивать бизнес-логику стало еще проще с помощью параметров рабочих процессов, которые позволяют задавать различные аспекты работы системы в одном окне.

О компании Alloy Software

Компания Alloy Software основана в 2002 году. Центр разработки находится в Санкт-Петербурге, Россия. Два основных продукта для эффективного управления IT-инфраструктурой компании – Alloy Navigator и Alloy Discovery. Среди клиентов компании: операторы связи, страховые компании, банки, компании тяжелой промышленности, органы власти и государственные предприятия из России, Белоруссии, Казахстана, США, Японии. Дополнительную информацию можно найти на сайте www.alloysoftware.ru

Alloy Discovery Express 7 Delivers Major Upgrade to Network Inventory Solution for Small and Medium Enterprises

New Release Adds Support for Latest Operating Systems and Virtualization Platforms, improves SNMP Discovery and More

Nutley, NJ (Dec 09, 2015) – Alloy Software, Inc., a leading provider of IT Service and Asset Management solutions, has released Alloy Discovery Express 7. Designed specifically for small to medium size companies, Alloy Discovery Express 7 represents a major enhancement to the company’s network inventory and computer audit software. Alloy Discovery Express 7 offers support for the latest versions of Windows, Linux, OS X operating systems, various virtualization platforms, detection of the latest productivity software, and improved discovery of SNMP enabled devices. The new Alloy Discovery Express 7 provides best-in-class features, allowing network administrators and IT service providers to analyze networked equipment and collect extensive details about hardware and software configurations of in a matter of minutes.

Latest Operating Systems

Alloy Discovery Express 7 supports all recent versions of Microsoft Windows, including Windows 10, Windows 8, Windows Server 2012, and Windows Server 2016 Technical Preview. The Inventory Analyzer in Alloy Discovery Express 7 supports OS X 10.9 Mavericks, 10.10 Yosemite, and 10.11 El Capitan.

Latest Virtualization Platforms

Alloy Discovery Express 7 will recognize and audit hardware configurations of various virtualization platforms including Microsoft Hyper-V, VMware ESX, VMware ESXi, Xen, and Citrix XenServer.

Software Detection

Alloy Discovery Express 7 recognizes MS Office 2010, MS Office 2013, SQL Server 2014, and latest versions of Adobe’s creative products.

SNMP Support

Alloy Discovery Express 7 fully supports SNMP version 1, 2c, and 3, and automatically applies appropriate SNMP credentials during the audit. The latest release also greatly improves performance and accuracy of SNMP discovery and audit of network devices.

Printer Toner Information

Alloy Discovery Express 7 collects and visualizes information about printer supplies, such as ink and toner.

Available Now

For more information on Alloy Discovery Express 7 visit http://www.alloysoftware.ru/products/alloy-discovery/.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of Service Management, Asset Management and Network Inventory software solutions that help organizations of all sizes automate IT operations. A privately held company, Alloy Software has been named one of the fastest-growing private companies in America, and received numerous accolades from the Stevie Awards for Sales & Customer Service, Golden Bridge Awards and Best Products Awards, among others. For additional information, visit www.alloy-software.com and www.alloysoftware.ru

Alloy Navigator Express 7 Delivers Major Upgrade to All-in-One Help Desk and Asset Management Solution for Small and Medium Enterprises

New Version Adds Functionality to Improve IT Operations Including a Web Portal for Technicians, Enhanced Self-Service Tools, Support for Consumables Inventory, and More

Nutley, NJ (July 21, 2015) – Alloy Software, Inc., a leading provider of IT Service and Asset Management solutions, today released the new Alloy Navigator Express 7. Designed specifically for small and medium enterprises, Alloy Navigator Express 7 represents a major enhancement to the company’s help desk and asset management software. It includes a Web portal for technicians, support for consumables inventory such as toner and spare parts, and an array of tools and features to automate help desk and IT service operations. Leveraging the enterprise-caliber functionality of the company’s flagship product Alloy Navigator 7, the new Alloy Navigator Express delivers a powerful solution to centralize IT and related service requests and proactively manage customer needs. “Doing more with less is a common theme for today’s small and medium enterprises, especially related to IT operations,” explained Vladimir Vinogradsky, President and CEO of Alloy Software. “The new Alloy Navigator Express 7 offers an array of new tools and functionality that empower support technicians and their customers to troubleshoot and resolve technical issues quickly.”

Web Portal for Technicians

The new Web Portal provides browser-based access to all functions and data in Alloy Navigator Express. This enables support personnel to access their dashboard and service request information from any computer, tablet or smartphone. As a web-based portal, there is no need to install any software on endpoint devices.

Consumables

In addition to tracking computers and equipment, the new Alloy Navigator Express also supports consumable materials and supplies, such as spare parts, printer ink, toner, keyboards, mouse devices, batteries, etc. This ensures the right amount of supplies are always in stock.

Equipment Reservations

Alloy Navigator Express 7 streamlines the process of loaning out IT equipment for temporary use. The added reservation queue facilitates the allocation and smooth handling of high-demand items. Through the self-service portal, users can check availability and reserve equipment.

Availability Calendar

To optimize help desk resources and staffing, the Technician Availability Calendar provides a master view of all personnel and their personal days off. This allows organizations to plan and distribute tasks more efficiently, without compromising the day-to-day needs of the help desk.

Snippets, Enhanced Search and Password Resets

Other features and functionality of Alloy Navigator Express 7 include:

  • Snippets – to increase response time to common requests, Snippets enable technicians to create a library of text-based tips that can be reused to troubleshoot and resolve issues.
  • Quick Filter – the new quick filter box provides enhanced search capabilities. As words are typed, related records in the knowledge base will be filtered dynamically, making it even faster to find answers.
  • Password Reset – easily resolve the most common help desk issue with just a single click.
  • Enhanced Self-Service Portal – completely redesigned and supports an array of high-resolution displays and tablet devices.

Available Now

For more information on Alloy Navigator Express 7 and the complete Alloy Software product line, visit http://www.alloy-software.com/anx7/.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of service management, asset management and network inventory software solutions that help organizations of all sizes automate IT operations. A privately held company, Alloy Software has been named one of the fastest-growing private companies in America, and received numerous accolades from the Stevie Awards for Sales & Customer Service, Golden Bridge Awards and Best Products Awards, to name a few. For additional information, visit www.alloy-software.com.

Alloy Navigator Enterprise 7 Provides Enhanced IT Service Management Capabilities and an Improved Customer Service Experience

Service Catalog, Enhanced Self-Service Portal and Microsoft Outlook Calendar Integration, Plus Other Features Represent a Major Upgrade to the Enterprise ITSM Solution

Nutley, NJ (Oct. 28, 2014) – Alloy Software, Inc., a leading provider of IT Service and Asset Management solutions, today announced the launch of Alloy Navigator Enterprise 7. The new release focuses on industry leading practices for Service Management through features like Service Catalog and Self Service Portal integration. Version 7 also features new and improved functionality across the board, including support for consumables, stock management, equipment reservations, and Microsoft Outlook Calendar integration.

Designed for medium-sized and large organizations, Alloy Navigator Enterprise is an ITIL-based IT Service Management and IT Asset Management solution that is widely used across a broad spectrum of industries, from hospitality, entertainment and tourism to engineering, manufacturing, financial and government organizations.

“Developed in response to today’s evolving IT demands with direct customer input, Alloy Navigator 7 delivers a complete and highly versatile IT Management solution for mid-sized and large organizations,” explained Vladimir Vinogradsky, President and CEO of Alloy Software. “Alloy Navigator 7 helps customers better manage changes to IT infrastructure, take control of costs and resources and embrace industry best practices to achieve a superior service experience.”

“As a longtime customer of Alloy Navigator, the feature list in Alloy Navigator 7 looks truly impressive,” explained Steve Pullar, IT Director of Reach Contact, Ltd. “I look forward to putting it to good use immediately.”

Service Catalog and Request Management

Alloy Navigator Enterprise improves the efficiency of IT teams by separating routine requests from break/fix incident tickets. The new service catalog provides a centralized, consistent process for employees to gain access to standard services, advice, or common pre‐approved changes. It can be utilized to automate standard requests such as password resets, network share access, and account/profile modifications.

Enhanced Self-Service Portal

The redesigned Self Service Portal now adapts to different screen resolutions, and supports both high-resolution displays and tablet devices. In addition to being able to submit incident tickets, employees can monitor their progress and search the knowledge base. It also enables users to browse the service catalog, submit service requests, view equipment available for loan and make reservations.

Consumables & Stock Management

Alloy Navigator Enterprise provides a functional system for managing consumable IT items, including supplies, materials or spare parts such as printer ink, toner, keyboards, mice, batteries and more. The new stock management functionality helps users ensure that all supplies are always in stock and in the right amount. Users can set up alerts to notify appropriate staff members when supplies must be reordered.

Equipment Reservations

Alloy Navigator Enterprise streamlines the management of equipment that IT issues to employees. Newly added reservation queues facilitate the smooth handling of high-demand items, and users now can conveniently reserve equipment right from the self-service portal.

Microsoft Outlook Integration

IT personnel can now visualize Alloy Navigator Enterprise tasks and event dates within Microsoft Outlook’s calendar along with other appointments and folders.

Other Features & Functionality

Alloy Navigator Enterprise now supports Windows Phone 8 and includes an automated reporting generator that can schedule and broadcast reports via e-mail. Other features include quickly inserting frequently used blocks of text, such as standard replies, troubleshooting recipes and signatures, into support tickets. Data archiving and purging, Wizard Forms and the ability to personalize dashboards and calendars as well as automatically track time spent on projects are also supported.

For more information on Alloy Navigator Enterprise 7 and the complete Alloy Software product line, visit http://www.alloy-software.com/products/.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of service management, asset management and network inventory software solutions that help organizations of all sizes automate IT operations. A privately held company, Alloy Software has been named one of the fastest-growing private companies in America, and received numerous accolades from the Stevie Awards for Sales & Customer Service, Golden Bridge Awards and Best Products Awards, to name a few. For additional information, visit www.alloy-software.com.

Alloy Software Wins Bronze Stevie for 2014 Stevie Awards for Sales & Customer Service

Alloy Software, Inc., a leading provider of service and asset management solutions, today announced that it was presented with a Bronze Stevie Award in the “Customer Service Department of the Year – Computer Software” category for the eighth annual Stevie Awards for Sales & Customer Service.

“Alloy Software is honored to be named a Bronze Stevie Award winner,” explained Vladimir Vinogradsky, President and CEO at Alloy Software. “This award signifies the effort that the Alloy team makes to always put the customer first.”

Alloy Software was also presented with the Bronze Stevie Award in 2012 and was recognized as the Support Department of the Year in 2011 and Best New Product in 2010.

The Stevie Awards for Sales & Customer Service are the world’s top awards for sales, contact centers and customer service. The Stevie Awards organizes several of the world’s leading business award shows including the prestigious American Business Awards and International Business Awards.

More than 1,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 36% over 2013.  Finalists were determined by the average scores of 129 professionals worldwide, acting as preliminary judges.  Entries were considered in 43 categories for customer service and contact center achievements, 43 categories for sales and business development achievements, and categories to recognize new products and services and solution providers.

More than 260 executives around the world participated in the judging process for the 2014 awards, to determine the Finalists and then the Gold, Silver and Bronze Stevie Award placements.

“Entries to the Stevie Awards for Sales & Customer Service awards have almost doubled over the past few years,” said Michael Gallagher, president and founder of the Stevie Awards.  “Not only have we seen a dramatic increase in the number of entries; but the judges have also seen a remarkable rise in the quality of the nominations submitted overall.  We congratulate all of this year’s Stevie winners for their outstanding work.”

Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales.

About The Stevie Awards
Stevie Awards are conferred in five programs: the Asia-Pacific Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service.  Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide.  Learn more about the Stevie Awards at www.StevieAwards.com.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of service management, asset management and network inventory software solutions that help organizations of all sizes automate IT operations. Today, still under original management, Alloy Software has been named one of the fastest-growing private companies in America, and received accolades from the 2014 Stevie Awards for Sales & Customer Service, 2014 TMC Customer Magazine Product of the Year Awards, and 2012 Stevie Awards for Sales & Customer Service, to name a few.

Alloy Software Receives TMC’s CUSTOMER Magazine’s 2014 Product of the Year Award

Alloy Navigator Express 6 Honored for Exceptional Innovation

Nutley NJ, Jan 23, 2014 — Alloy Software announced today that TMC, a global, integrated media company, has named Alloy Navigator Express 6 as a  CUSTOMER 2014 Product of the Year Award winner.

Alloy Navigator Express is an easy to use and budget-friendly Asset Management and Help Desk solution for Small and Medium Businesses. Alloy Navigator Express enables personnel to increase IT efficiency and improve customer satisfaction by providing a central point of contact for issues, questions, and requests in an easy to deploy and maintain software package. Alloy Navigator Express arms technicians with the right tools to audit computer equipment, manage software licenses, handle support calls, and carry out their daily tasks.

“We are proud to receive the TMC CUSTOMER Magazine 2014 Product of the Year Award. Here at Alloy Software, we understand the challenges IT professionals face, and we strive to provide the tools and service to overcome those challenges.” explained Vladimir Vinogradsky, President and CEO at Alloy Software. “The award reflects the commitment of Alloy Software to help our clients gain the much needed insight, understanding, and confidence to navigate their daily IT operations.”

“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Alloy Software with a 2014 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Its Alloy Navigator Express solution has proven deserving of this elite status and I look forward to continued innovation from Alloy Software in 2014 and beyond.”

The 16th Annual Product of the Year Award winners are published in the January/February 2014 issue of CUSTOMER magazine. For more information, visit customer.tmcnet.com.

For more information about the CUSTOMER 2014 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of service management, asset management and network inventory software solutions that help organizations of all sizes automate IT operations. A privately held company, Alloy Software has been named one of the fastest-growing private companies in America, and received numerous accolades from the 2012 Stevie Awards for Sales & Customer Service, 2011 Golden Bridge Awards and 2011 Best Products Awards, to name a few. For additional information, visit www.alloy-software.com.

TMC’s CUSTOMER Magazine

TMC’s CUSTOMER magazine premiered in September 2012 and is the industry’s new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit customer.tmcnet.com for more information.

About TMC

TMC is a global, integrated media company that supports clients’ goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world’s leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Cloud4SMB Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 – HTML5 & Mobile App Developer Conference; LatinComm Conference and Expo; M2M Evolution Conference & Expo; Mobile Payment Conference; Software Telco Congress; Super Wi-Fi Summit – The Global Spectrum Sharing and TV White Space Event; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo III; Fitness and Sports Wearable Technology (FAST) Expo II, WebRTC Conference & Expo IV; and more. For more information about TMC, visit www.tmcnet.com.

Джульярдская школа искусств (The Juilliard School) продолжает брать ‘высокие ноты’ с ПО от Alloy Software

Nutley NJ, September 24, 2013 — Alloy Software, Inc., a lehttp://www.alloysoftware.ru/?p=14737ading provider of service and asset management solutions, today announced that its flagship Alloy Navigator solution has been successfully leveraged for nearly a decade by The Juilliard School, the nation’s preeminent school for performing arts education. The widely respected school, based in New York City, is utilizing the Alloy Navigator solution for its IT asset and service desk management needs. Over the past nine years, The Juilliard School has not only been able to manage the high demand for technology, communication and collaboration, but it has consistently improved its ability to provide exceptional service year after year.

Alloy Navigator is an ITIL-based IT service management and IT asset management solution designed and built with industry best practices and real-world customers in mind. Centered around a powerful business process automation engine, Alloy Navigator equips organizations with the tools to streamline and improve the efficiency of IT operations, including incident and problem management, asset management, change management, knowledge management, organization and contact management, and more.

As The Juilliard School has grown year over year so, too, has demand for technology from staff and faculty members in the classroom. According to Terence Kennedy, Office Manager within the IT Information Technology department at The Juilliard School, a key goal has long been to make technology accessible and usable. “Here at Juilliard, it’s essential for IT to deliver solutions that will enhance and fortify the learning process,” he said. “We’re always striving to add more value to our users which means we need IT management software that can deliver. For us, year after year, we continue to rely on Alloy Software’s solutions to help us meet those goals and expectations.”

The Information Technology department at The Juilliard School is responsible for providing and supporting business-critical services for the user community in one of the most prestigious schools in the world. Whether resolving technical issues, providing end-user training, procuring IT equipment and software, tracking inventory or loaning equipment, Alloy Navigator has played and continues to play a key role in their success.

Providing end-users with the ability to contact the help desk using multiple methods has been an extremely important advantage for Juilliard, but in particular, the feature-rich self-service portal really stands out as its preference for user interaction. “Using the portal’s built-in Knowledge Base and Announcement features, we’ve empowered our users to find solutions on their own. In turn, this has reduced unnecessary tickets, lowered support costs and led to speedier resolutions which makes everyone happy,” explained Mr. Kennedy.

“We are truly honored that, The Juilliard School, such a highly revered organization, has been our loyal customer for nearly 10 years and continues to find value in the Alloy Navigator product,” explained Vladimir Vinogradsky, President at Alloy Software. “We look forward to continuing our strong partnership and helping them overcome any business challenges they may face in the future.”

“Alloy Navigator is robust and feature-rich, and each new version continues to get better and better. We are constantly amazed how Alloy Software continues to improve on a product that has already provided so much value to us,” Mr. Kennedy concluded.

About The Juilliard School

The Juilliard School established this country’s standard for education in the performing arts, beginning with music in 1905. Its alumni are among the most famous recitalists, orchestral and operatic musicians, as well as arts administrators and teachers.  In 1951, its Dance Division was established, with combined training in contemporary and ballet technique. As in music, Juilliard’s Dance division boasts of alumni who are among the most accomplished artists in their field, among them Pina Bausch, Martha Clarke, Lar Lubovitch, and Paul Taylor. Juilliard became part of Lincoln Center in 1968, and added a four-year drama program. In 2001, Juilliard broke new ground with the addition of its jazz program; a graduate program in Historical Performance began in fall 2009, the same year that Juilliard inaugurated its partnership with the Metropolitan Opera’s Lindemann Young Artist Development Program. Currently more than 800 young artists from 44 states (plus Washington, D.C.) and 46 foreign countries attend Juilliard. More information at www.juilliard.edu.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of service management, asset management and network inventory software solutions that help organizations of all sizes automate IT operations. A privately held company, Alloy Software has been named one of the fastest-growing private companies in America, and received numerous accolades from the Stevie Awards for Sales & Customer Service, Golden Bridge Awards and Best Products Awards, to name a few. For additional information, visit www.alloy-software.com.

Alloy Software выпускает мобильный портал для Alloy Navigator версии Enterprise

Ideal for Remote IT Personnel and Field Service Technicians, Mobile Portal Provides Full Access to the Service Desk via Smartphones and Tablets

Nutley NJ, June 24, 2013 — Alloy Software, Inc., a leading provider of service management and asset management solutions, today announced the launch of the Alloy Navigator Enterprise Mobile Portal. Available for free to existing Alloy Navigator Enterprise 6 customers with active coverage, the new Mobile Portal is compatible with a wide variety of smartphones and tablets. It gives remote IT personnel and field service technicians full access to the service desk, allowing them to open, update and track service requests and perform other tasks. Mobile Portal supports Apple iPhone, iPad and a wide range of Android and BlackBerry devices.

Alloy Navigator provides a centralized system to streamline and improve the efficiency of IT operations. The Mobile Portal extends these capabilities to smartphones and tablets making IT personnel equally productive from remote locations.

“Mobility is changing how service desks can deliver IT support across their enterprise organization,” explained Vladimir Vinogradsky, President and CEO at Alloy Software. “Our Mobile Portal eliminates the boundaries for IT personnel, allowing them to proactively manage service requests and resolve issues from virtually anywhere.”

With the Mobile Portal, IT personnel can view, update and close assigned tasks and requests. Users can also stay updated with notifications of important events; communicate with customers and colleagues on the go; and leverage Alloy Navigator’s workflow automation to perform routine tasks.

For more information on Alloy Navigator Mobile Portal and the complete Alloy Software product line, visit: http://www.alloy-software.com/products.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of service management, asset management and network inventory software solutions that help organizations of all sizes automate IT operations. A privately held company, Alloy Software has been named one of the fastest-growing private companies in America, and received numerous accolades from the Stevie Awards for Sales & Customer Service, Golden Bridge Awards and Best Products Awards, to name a few. For additional information, visit www.alloy-software.com.

Alloy Software получила награду “Продукт года 2012” журнала CUSTOMER Magazine компании Technology Marketing Corporation (TMC).

Alloy Navigator Express 6 Honored for Exceptional Innovation

Nutley NJ, Feb 1, 2013 — Alloy Software announced today that TMC, a global, integrated media company, has named Alloy Navigator Express 6 as a  Customer Magazine 2012 Product of the Year Award winner.

“We are proud to receive the TMC CUSTOMER Magazine 2012 Product of the Year Award. Here at Alloy Software, we understand the challenges IT professionals face and we model our entire existence around making sure our customers don’t have to face those challenges alone.” explained Vladimir Vinogradsky, President and CEO at Alloy Software. “The award reflects the commitment of Alloy Software to help our clients gain the much needed insight, understanding, and confidence to navigate their daily IT operations.”

“Alloy Software was selected to receive a 2012 Product of the Year Award for its achievement in advancing customer experience management technologies. Alloy Navigator Express has demonstrated excellence as well as provided ROI for the companies that use it,” said Rich Tehrani, CEO, TMC.

The 15th Annual Product of the Year Award winners are published in the January/February 2013 issue of CUSTOMER magazine. For more information, visit www.customerzone360.com.

For more information about the CUSTOMER 2012 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.

TMC’s CUSTOMER Magazine

TMC’s CUSTOMER magazine premiered in September 2012 and is the industry’s new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit www.customerzone360.com for more information.

About TMC

TMC is a global, integrated media company that helps clients build communities in print, in person and online. TMC publishes multiple magazines including CUSTOMER, INTERNET TELEPHONY, M2M Evolution and Cloud Computing. TMCnet is read by more than 1.5 million unique visitors each month, and is the leading source of news and articles for the communications and technology industries. TMC is also the producer of ITEXPO, the world’s leading B2B communications event, as well as industry events: M2M Evolution; Cloud4SMB Expo; DevCon5; HTML5 Summit; Super Wi-Fi Summit, CVx; AstriCon; StartupCamp, and more. Visit TMC Events for a complete listing and further information. For more information about TMC, visitwww.tmcnet.com.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of service management, asset management and network inventory software solutions that help organizations of all sizes automate IT operations. A privately held company, Alloy Software has been named one of the fastest-growing private companies in America, and received numerous accolades from the 2012 Stevie Awards for Sales & Customer Service, 2011 Golden Bridge Awards and 2011 Best Products Awards, to name a few. For additional information, visit www.alloy-software.com.

Alloy Software объявляет о выпуске новой версии решения для инвентаризации компьютерных сетей на предприятиях малого и среднего бизнеса.

Alloy Discovery 6.5 Provides Improved SNMP Handling, Hypervisor Support, Flexible Concurrent Licensing, and Enhanced Reporting Capabilities

Nutley, NJ (January 22, 2012) – Alloy Software, Inc., a leading provider of service management and asset management solutions, today announced the immediate availability of Alloy Discovery 6.5. The latest version of Alloy Discovery offers several enhanced features that help medium and enterprise businesses manage their growing IT environments. It provides a comprehensive network discovery and inventory solution that detects, audits and continually tracks physical and virtual computers, servers, printers, switches, routers and other IT resources deployed throughout corporate networks.

Supporting Windows, Linux and Mac operating systems, Alloy Discovery is the clear choice for any environment looking to track and manage their hardware and software inventory. Providing both agentless and agent-based audit tools, Alloy Discovery is powerful yet flexible, and is capable of capturing hardware and software inventory data for single- and multi-domain networks, remote (WAN) sites, isolated networks and standalone computers.

New features and functionality of Alloy Discovery 6.5 include:

  • Improved SNMP Handling: Enhancements to SNMP v3 authentication and privacy settings as well as the ability to automatically import discovered SNMP devices for integration with financial details and service history.
  • Hypervisor Support: Audit and gather information about Hypervisors and virtual machines from a number of platforms such as Microsoft Hyper-V, VMware ESX, VMware ESXi, Xen, Citrix XenServer, and more.
  • Concurrent Licensing Model: Allows IT staff with multiple shifts to share licensing costs and save money.
  • Reporting Enhancements: The new version adds support for the RDL format (Microsoft Report Definition Language), providing the capability to use Microsoft SQL Server Reporting Services as an alternative to Crystal Reports.

“IT environments tend to grow in different shapes, sizes and complexity creating challenges for organizations to track and manage hardware and software, and more importantly, deliver responsive support to their users,” explained Vladimir Vinogradsky, President and CEO at Alloy Software. “The new Alloy Discovery offers flexible tools to track and manage IT assets across disparate networks and operating systems, making it easy to keep pace with organizational change and business needs.”

For more information on Alloy Discovery 6.5 and the complete Alloy Software product line, visit: www.alloy-software.com/products.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of service management, asset management and network inventory software solutions that help organizations of all sizes automate IT operations. A privately held company, Alloy Software has been named one of the fastest-growing private companies in America, and received numerous accolades from the 2012 Stevie Awards for Sales & Customer Service, 2011 Golden Bridge Awards and 2011 Best Products Awards, to name a few. For additional information, visit www.alloy-software.com.