Alloy Navigator wins the 2007 Product of the Year Award presented by Customer Interaction Solutions magazine

Winners of the 2007 Product of the Year Award Announced by Customer Interaction Solutions Magazine

TMCnet News

Norwalk, CT, November 28, 2007 — Technology Marketing Corporation (TMC (News – Alert)®) today announced the winners of the 2007 Product of the Year Award winners presented by Customer Interaction Solutions magazine, the premier publication in call center, CRM and teleservices industries since 1982.

The editors of Customer Interaction Solutions selected the companies which in their view display the vision, leadership and attention to detail that distinguish those deserving of the prestigious Product of the Year Award.

“Representing the best in the industry, companies earning the Product of the Year Award have demonstrated a commitment to quality and the further development of the call center and CRM industry through their contributions. Winners are deserving of this great honor, and I look forward to seeing more ground-breaking solutions from them as they continue to contribute to the future of call center and CRM industry technologies,” stated Tracey Schelmetic, Editorial Director, Customer Interactions Solutions.

“For 10 years, Customer Interaction Solutions has been recognizing the most innovative products by bestowing this prestigious award to the most deserving companies. Again, we are proud to distinguish the greatest achievements in the advancement of call centers, CRM and teleservices technologies in 2007,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions magazine. “These companies have proven they are dedicated to quality and excellence in solutions that benefit the customer experience as well as ROI for the companies that use them. We’re proud to honor their achievements.”

A full list of Product of the Year winners appears below, and will be published in the January 2008 issue of Customer Interaction Solutions magazine (

For more information about TMC and Customer Interaction Solutions magazine, please visit

Advanced Workforce Optimization Portal
ac2 Solutions
Affinium NetInsight On Demand
Unica Corporation
Alloy Navigator
Alloy Software, Inc.
Amcat (News – Alert) Interactions
Antenna Software
Aplicor Enterprise
Aplicor, Inc.
Brekeke (News – Alert) PBX Active Library (PAL)
Brekeke Software, Inc.
Clear C2, Inc. – Call Center Job Board
CallMiner Eureka!
CallMiner, Inc.
Centive Compel
Cicero, Inc.
Cincom Synchrony
Cincom Systems, Inc.
Citrix GoToAssist
Citrix Online
Citrix GoToWebinar
Citrix Online
CommCare Managed Services
Tangoe Inc.
CosmoCall Universe 5
CS70N Professional Wireless Headset System
Plantronics, Inc.
Customer Interaction Center (CIC)
Interactive Intelligence Inc.
eGain® Service™ International Edition
eGain Communications Corporation
eglue InterAct™ Suite
eglue Business Technologies
Emergency Preparedness solution
Genesys Telecommunications Laboratories
Engage Platform
Engate MailSentinel™
ENGATE Technology Corporation
Enkata Compass
SER Solutions, Inc.
Envision Analytics™
Envision Telephony, Inc.
GMT Planet v9.6
GMT Corporation
GMT SureServices
GMT Corporation
GN2000 USB
GN, Inc.
GN9330 USB
GN, Inc.
GN, Inc.
IEX® TotalView® Workforce Management Version 3.12
IEX Corporation, a NICE company
Impact 360 Customer Feedback
Verint Witness Actionable Solutions
UCN, Inc.
Informiam Call Analyzer
ASC telecom AG
Inter-Tel Web Conferencing and Remote Support
Intervoice (News – Alert) Voice Portal
Consona Corporation
Leadership Performance Program
Ulysses Learning
Mall Networks Loyalty Shopping Suite
Mall Networks
Marketing Campaign Manager (Direct Response)
Parus Interactive
Maximizer CRM 10
Maximizer Software Inc.
Mediant 1000 w/ BRI
Medication Therapy Management
Varolii Corporation
Merced Performance Suite Global Edition
Merced Systems, Inc.
Interactive Softworks, Inc.
Premiere Global Services
NetSuite 2007.0
NetSuite, Inc
Spectrum Corporation
NextNine Service Automation – Ecosystem Edition
NICE SmartCenter
NICE Systems Ltd.
NICE SmartCenter
NICE Systems Ltd.
Noble™ Mimic™
Noble Systems Corporation
nPBX (Internet Based Phone System)
Nuvio Corporation
Numara FootPrints 8
Numara Software
OfficeServ 7100
Samsung Business Communication Systems
Austin Logistics
Onyx 6.0
Consona Corporation
OpenSpan Platform 3.1
OpenSpan Inc.
Packet8 Tango
8×8, Inc.
Packet8 Virtual Office Complete Contact Center
8×8, Inc.
Parature Customer Support Software
Parature, Inc.
Aspect Software
Plantronics VistaTM M22 Amplifier with SupraPlus® Wideband
Plantronics, Inc.
Portfolio v2.2
TeleDirect International, Inc.
PowerHelp Suite
Vertical Solutions Inc.
Qfiniti Enterprise
Autonomy etalk
RealDialog Agent Assist
Astute Solutions
Resolvity’s Speech Application Platform
Richardson QuickSkills(TM) 5.0: Consultative Telephone Selling
RightNow 8.2
RightNow Technologies
Sage SalesLogix v7.2
Sage Software
Salesforce Call Center and Salesforce Customer Portal
SAP Business Communications Management software
SecondApproach(SM) services
Transera Communications, Inc
SessionSuite® WebCaller
BlueNote Networks
SpitFire Anywhere VoIP
OPC Marketing, Inc
Strata MicroMAS
Toshiba America Information Systems, Telecommunication Systems Division
Sugar Professional 5.0 On-Demand
Talisma Knowledgebase
Talisma Corporation
The SoundBite Solution
SoundBite Communications
TigerpawCS v10.6
Tigerpaw Software, Inc.
TIMS (Telecom Information Management System)
TouchStar Call Center System
TuVox (News – Alert) On Demand
UpStart Experience Suite
Upstream Works Software
VBVoice 5.5
Pronexus Inc.
VisionLog, VisionCTI, VisionIVR, VisionQA
VXI Global Solutions, Inc.
Interactive Softworks, Inc.
VoiceObjects 7
VoiceObjects, Inc.
WebEx Event Center
Seawolf Technologies, Inc.

About Customer Interaction Solutions

Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit

About TMC
Technology Marketing Corporation (TMC) publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMCnet, TMC’s Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 6,000 most visited Web sites in the world by*, TMCnet serves as many as three million unique visitors each month. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, and Call Center 2.0 Conference and Green Technology World Conference. For more information about TMC, visit (* is an company that ranks Web sites by their traffic levels. Neither nor is affiliated with TMCnet.) For more information about TMC, visit

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